Frequently Asked Questions

Everything you need to know about your facial fitness journey.

How soon can I expect to see results from my FACEGYM tools?

Most users notice an immediate 'lift' and improved circulation after their first session. For long-term muscle memory and contouring, we recommend consistent use 3-5 times per week.

What is your return policy for skincare and tools?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, used skincare and facial tools cannot be returned unless they are found to be defective.

How do I track my order?

Once your order is dispatched, you will receive an email notification containing a tracking link. Please allow 24-48 hours for the carrier to update the status.

Are FACEGYM products safe for sensitive skin?

Yes, our skincare line is formulated to be effective yet gentle. However, if you have active acne, rosacea, or broken skin, we recommend consulting with a dermatologist before using our high-intensity massage tools.

Do you ship internationally?

We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.